Description of the Metis Smart Quotes Button - Revision history

Ibrahim: update of contents

2014-03-10T08:30:46Z

update of contents

← Older revision		Revision as of 08:30, 10 March 2014
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-	The '''Metis Smart Quotes''' button enables the user report by e-mail any problems that they might face with the application. It also allows the Smart Quotes user to see general information regarding the application.	+	The ''Metis Smart Quotes'' button enables the user report by e-mail any problems that they might face with the application. It also allows the Smart Quotes user to see general information regarding the application or their version.

-	Clicking on the '''Metis Smart Quotes''' button displays two menu options:	+	Clicking on the ''Metis Smart Quotes'' button displays two menu options:

	* [[#Send to support \|Send to support]]		* [[#Send to support \|Send to support]]
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	== Send to support ==		== Send to support ==

-	The '''Send to Support''' button can be used when the user ~~is confronted with an error or problem and is in need of~~ assistance from the support team.	+	The ''Send to Support'' button can be used when the user needs assistance from the support team when they face an issue or an unexpected behaviour with Metis Smart Quotes.

-	Clicking on the '''Send to support''' button opens an e-mail window, as shown in the following example:	+	Clicking on the ''Send to support'' button opens an e-mail window, as shown in the following example:


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-	The contents of this window varies depending upon the fact that an offer is opened or not and the menu in which the Smart Quotes user is when clicking on the '''Send to support" button.	+	The contents of this window varies depending upon the fact that an offer is opened or not and the menu in which the Smart Quotes user is when clicking on the ''Send to support'' button.

-	If an offer is opened and if the Smart Quotes user is in the [[Description of the Menu Price \| Price menu]], then the following pieces of information appears or is generated by default ~~in the~~ e-mail ~~window~~:	+	If an offer is opened and if the Smart Quotes user is in the [[Description of the Menu Price \| Price menu]], then the following pieces of information appears or is generated by default as e-mail attachments:

-	* The ''To'' field is filled in with the e-mail address defined by the administrator	+	* The ''To'' field is filled in with the default e-mail address defined by the administrator
	* The ''Subject'' field is filled in with the offer number and the offer name		* The ''Subject'' field is filled in with the offer number and the offer name
	* 3 files are generated and attached to the e-mail:		* 3 files are generated and attached to the e-mail:
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-	If an offer is opened but the Smart Quotes user is not in the [[Description of the Menu Price \| Price menu]], when clicking on the '''Send to support''' button, the behaviour is similar except that the offer debug file is not generated.	+	If an offer is opened but the Smart Quotes user is not in the [[Description of the Menu Price \| Price menu]], when clicking on the ''Send to support'' button, the behaviour is similar except that the offer debug file is not generated.


-	Finally, if no offer is opened when clicking on the '''Send to support''' button, the ''Subject'' field is filled in with the text "Request for help / Metis Smart Quotes" and only the ''VersionInfo.xls'' file is generated and attached to the e-mail.	+	Finally, if no offer is opened when clicking on the ''Send to support'' button, the ''Subject'' field is filled in with the text "Request for help / Metis Smart Quotes" and only the ''VersionInfo.xls'' file is generated and attached to the e-mail.


	{{Video		{{Video
-	\| <mediaplayer width='400' height='300~~' image='http://www.xpert-technologies.ch/mediawikidev/images/0/0c/VID_SendToSupport.PNG~~'>File:Send_To_Support_Feature.mp4</mediaplayer>	+	\| <mediaplayer width='400' height='300'>File:Send_To_Support_Feature.mp4</mediaplayer>
	\| Using the "Send to support" feature.		\| Using the "Send to support" feature.
	}}		}}
		+

	== About Metis ==		== About Metis ==

-	Clicking on the '''About Metis''' menu option opens a window where information regarding Metis Smart Quotes is displayed, as shown in the following examples:	+	Clicking on the ''About Metis'' menu option opens a window where information regarding Metis Smart Quotes is displayed, as shown in the following examples:


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-	Information presented in the first part of the window consist of a link to Xpert Technologies' web site, a contact ~~detail~~ as well as the software license agreement.	+	Information presented in the first part of the window consist of a link to Xpert Technologies' web site, a contact e-mail as well as the software license agreement.


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	* Login: Information regarding the version in use and the user currently logged in are displayed here, as well as additional information regarding the databases being used.		* Login: Information regarding the version in use and the user currently logged in are displayed here, as well as additional information regarding the databases being used.

-	* Release: The path to the Metis Smart Quotes installation folder is shown, as well as other general information ~~regarding~~ the components associated with the release.	+	* Release: The path to the Metis Smart Quotes installation folder is shown, as well as other general information such as the components associated with the release or the structure of the databases.

	* Content: The attributes, hierarchies, price categories, systems and variants that the current Smart Quotes user is authorized to use can be found in this tab. This content can also be found in the ''VersionInfo.xls'' file generated when clicking on the [[#Send to support \| Send to support button]].		* Content: The attributes, hierarchies, price categories, systems and variants that the current Smart Quotes user is authorized to use can be found in this tab. This content can also be found in the ''VersionInfo.xls'' file generated when clicking on the [[#Send to support \| Send to support button]].
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	{{Video		{{Video
-	\| <mediaplayer width='400' height='300~~' image='http://www.xpert-technologies.ch/mediawikidev/images/9/9a/VID_AboutMetisMenu.png~~'>File:About_Metis.mp4</mediaplayer>	+	\| <mediaplayer width='400' height='300'>File:About_Metis.mp4</mediaplayer>
	\| Description of the About Metis feature.		\| Description of the About Metis feature.
	}}		}}

Ibrahim: Video Cover

2012-10-02T13:30:10Z

Video Cover

← Older revision		Revision as of 13:30, 2 October 2012
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	{{Video		{{Video
-	\| <mediaplayer width='400' height='300'>File:Send_To_Support_Feature.mp4</mediaplayer>	+	\| <mediaplayer width='400' height='300' image='http://www.xpert-technologies.ch/mediawikidev/images/0/0c/VID_SendToSupport.PNG'>File:Send_To_Support_Feature.mp4</mediaplayer>
	\| Using the "Send to support" feature.		\| Using the "Send to support" feature.
	}}		}}
-

	== About Metis ==		== About Metis ==

Ibrahim: Video Cover

2012-10-02T13:05:29Z

Video Cover

← Older revision		Revision as of 13:05, 2 October 2012
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	{{Video		{{Video
-	\| <mediaplayer width='400' height='300'>File:About_Metis.mp4</mediaplayer>	+	\| <mediaplayer width='400' height='300' image='http://www.xpert-technologies.ch/mediawikidev/images/9/9a/VID_AboutMetisMenu.png'>File:About_Metis.mp4</mediaplayer>
	\| Description of the About Metis feature.		\| Description of the About Metis feature.
	}}		}}

Ibrahim: Addition of video

2011-11-11T07:54:24Z

Addition of video

← Older revision		Revision as of 07:54, 11 November 2011
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	Finally, if no offer is opened when clicking on the '''Send to support''' button, the ''Subject'' field is filled in with the text "Request for help / Metis Smart Quotes" and only the ''VersionInfo.xls'' file is generated and attached to the e-mail.		Finally, if no offer is opened when clicking on the '''Send to support''' button, the ''Subject'' field is filled in with the text "Request for help / Metis Smart Quotes" and only the ''VersionInfo.xls'' file is generated and attached to the e-mail.
		+
		+
		+	{{Video
		+	\| <mediaplayer width='400' height='300'>File:Send_To_Support_Feature.mp4</mediaplayer>
		+	\| Using the "Send to support" feature.
		+	}}

Ibrahim: Page Creation

2011-11-04T15:28:02Z

Page Creation

New page

The '''Metis Smart Quotes''' button enables the user report by e-mail any problems that they might face with the application. It also allows the Smart Quotes user to see general information regarding the application.

Clicking on the '''Metis Smart Quotes''' button displays two menu options:

* [[#Send to support |Send to support]]
* [[#About Metis | About Metis]]

Each menu option is described below.

== Send to support ==

The '''Send to Support''' button can be used when the user is confronted with an error or problem and is in need of assistance from the support team.

Clicking on the '''Send to support''' button opens an e-mail window, as shown in the following example:

[[File:MetisSmartQuotesSendToSupportEMailWindow.png|center]]

{{Note
| Depending on the administrator settings (i.e. the mail delivery protocol), a different type of e-mail window might appear instead of the one shown in the above example. However, the same information is included in the other e-mail window. For an example of the layout of the other e-mail window, please refer to the [[Description of the Menu Documents#Generating Documents | Documents menu]].
}}

The contents of this window varies depending upon the fact that an offer is opened or not and the menu in which the Smart Quotes user is when clicking on the '''Send to support" button.

If an offer is opened and if the Smart Quotes user is in the [[Description of the Menu Price | Price menu]], then the following pieces of information appears or is generated by default in the e-mail window:

* The ''To'' field is filled in with the e-mail address defined by the administrator
* The ''Subject'' field is filled in with the offer number and the offer name
* 3 files are generated and attached to the e-mail:
** ''VersionInfo.xls'' that contains information regarding the version that can also be found in the [[#About Metis | About Metis]] window
** a "<Name of the current offer>.MXF" file that corresponds to the offer file
** a "Debug_<Current Offer Number>.dbg" file that corresponds to the offer debug file
* a pre-defined text appears in the e-mail body that the Smart Quotes user must complete

If an offer is opened but the Smart Quotes user is not in the [[Description of the Menu Price | Price menu]], when clicking on the '''Send to support''' button, the behaviour is similar except that the offer debug file is not generated.

Finally, if no offer is opened when clicking on the '''Send to support''' button, the ''Subject'' field is filled in with the text "Request for help / Metis Smart Quotes" and only the ''VersionInfo.xls'' file is generated and attached to the e-mail.

== About Metis ==

Clicking on the '''About Metis''' menu option opens a window where information regarding Metis Smart Quotes is displayed, as shown in the following examples:

[[File:MetisSmartQuotesAboutMetisLoginTab.png|center]]

[[File:MetisSmartQuotesAboutMetisReleaseTab.png|center]]

[[File:MetisSmartQuotesAboutMetisContentTab.png|center]]

Information presented in the first part of the window consist of a link to Xpert Technologies' web site, a contact detail as well as the software license agreement.

{{Warning
| Please carefully read the software license agreement.
}}

The second part consists of the following tabs:

* Login: Information regarding the version in use and the user currently logged in are displayed here, as well as additional information regarding the databases being used.

* Release: The path to the Metis Smart Quotes installation folder is shown, as well as other general information regarding the components associated with the release.

* Content: The attributes, hierarchies, price categories, systems and variants that the current Smart Quotes user is authorized to use can be found in this tab. This content can also be found in the ''VersionInfo.xls'' file generated when clicking on the [[#Send to support | Send to support button]].

{{Video
| <mediaplayer width='400' height='300'>File:About_Metis.mp4</mediaplayer>
| Description of the About Metis feature.
}}